CONTACTLESS MOBILE TICKETING FAQs

WHAT ARE CONTACTLESS MOBILE TICKETS?

Contactless mobile tickets are tickets that you add to your Apple Wallet or Google Wallet app. They are similar to traditional event tickets but are easier to use and more secure. Mobile Tickets communicate with a scanner wirelessly by holding your smartphone close to a ticket scanner similar to how your smartphone makes an Apple or Google payment.

HOW DO CONTACTLESS MOBILE TICKETS WORK?

• Quick and easy entry into the venue with just your smartphone.
• Go touchless and stay safe.

ANDROID: HOW TO USE CONTACTLESS MOBILE TICKETING

1. You’ll receive an email and/or a text message. Using your smartphone, open the email and tap on the link to access the tickets.
2. On the ticket access page, tap the Add to Google Wallet link to open Google Wallet app and tap the ADD button to add the ticket(s) to Google Wallet.

IPHONE: HOW TO USE CONTACTLESS MOBILE TICKETING

1. You’ll receive an email and/or a text message. Using your smartphone, open the email and tap on the link to access the tickets.
2. On the ticket access page, tap the ADD TO APPLE WALLET link to open Apple Wallet and tap NEXT in the upper right-hand corner.
3. Choose AUTOMATICALLY SELECT t and then DONE in the upper right-hand corner to add the ticket(s) to your wallet.
4. Ready To Scan! You’ll see the ticket(s) when you open your wallet.

HOW TO USE CONTACTLESS MOBILE TICKETING

1. ADD to your mobile wallet: 
   Add your mobile ticket to your Apple Wallet or Google Wallet by tapping the link you received via email or text message. Next, tap on G PAY - SAVE TO PHONE or ADD TO APPLE WALLET. Do this as soon as possible to receive important game updates like changes to start time or venue.
2. ACCESS your ticket:

CAN I SEND TICKETS TO SOMEONE WHO DOESN’T HAVE AN ACCOUNT?

Yes, you can. With the text message they receive, they will be prompted to create an account if they don’t already have one. The recipient supplies first name, last name, phone number, email address, and chooses a password to create an account. They must have an account to complete and accept the ticket transfer.

WHEN CAN I TRANSFER A TICKET?

• Simplify the transfer of tickets to friends and family on short notice.
• Receive transferred tickets instantly.
• Support events by filling the venue.

When someone sends a ticket transfer, you’ll receive a text message letting you know you have a pending transfer.

If you already have an account, accept the transfer and you will be prompted to log in to retrieve the tickets.

Sending tickets is easy.

1. Log in to your account from your smartphone
2. On the first page, scroll down to the bottom to find the TRANSFER button
3. Select the events and tickets you want to transfer, fill in the smartphone number of the recipient
4. Tap CONFIRM and your tickets will be sent!

You can transfer multiple tickets from multiple events, transfer to multiple people, all with the same easy process

1. Order game tickets online at kentstate.evenue.net 
2. Choose MOBILE as your preferred delivery method
3. Get your tickets! There are two easy ways to do this:
   1. Log in to your account to manage your tickets moving forward. You can access your tickets at any time by logging in.